MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
jeanlain
Apr 11, 02:21 AM
Yes, its crap. The first version followed the basic principles of NLE but the new version is pathetic.
However, Randy came up with FCP for Macromedia so he has what it takes if Jobs and other consumer oriented guys can keep their ***** away from the mix.
Except he rewrote iMovie all my himself before showing it to Apple. Jobs then chose to adopt the new interface.
So if anything, what you find crap in iMovie was Ubilos' ideas.
However, Randy came up with FCP for Macromedia so he has what it takes if Jobs and other consumer oriented guys can keep their ***** away from the mix.
Except he rewrote iMovie all my himself before showing it to Apple. Jobs then chose to adopt the new interface.
So if anything, what you find crap in iMovie was Ubilos' ideas.
dba7dba
Mar 31, 04:51 PM
You're comparing a phone or a tablet to U.S. foreign policy? I'm sorry, I don't think gadgets are as important as that but apparently you do. I think you need a check on your perspective.
How about
1. I don't care what neighbors say as long as I can work on my car and rev up the engine, even at midnight.
My point was 'I don't care what happens to others as long as I get what I want' is not good.
How about
1. I don't care what neighbors say as long as I can work on my car and rev up the engine, even at midnight.
My point was 'I don't care what happens to others as long as I get what I want' is not good.
rdowns
Apr 27, 09:38 AM
I wish these people would just be honest and tell the American people their real motivation; we don't want a n***** in the White House.
LethalWolfe
Apr 10, 04:59 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
Are you sure you understand what is happening here? Apple is presenting at the FCP Users Group Supermeet, no one is getting booted from the NAB show!
Booted from NAB? No. Booted from the SuperMeet? Yes. Like I said before, I hope that those who signed up before the 'Apple take over' will still have a chance to see the presentations that have been displaced.
Now step back for a minute and THINK what are the members of this group interested in?
Obviously they are interested in more than just FCP because the SuperMeet was a successful event prior to Apple's take over.
Lethal
Are you sure you understand what is happening here? Apple is presenting at the FCP Users Group Supermeet, no one is getting booted from the NAB show!
Booted from NAB? No. Booted from the SuperMeet? Yes. Like I said before, I hope that those who signed up before the 'Apple take over' will still have a chance to see the presentations that have been displaced.
Now step back for a minute and THINK what are the members of this group interested in?
Obviously they are interested in more than just FCP because the SuperMeet was a successful event prior to Apple's take over.
Lethal
laurim
Apr 25, 02:47 PM
If the chicken littles had any idea how transparent and documented their lives already are, they would never leave the house. It amazes me how many people think "other people" are trying to find out what they do in their mundane lives. Some egos!
I hate to think that a decent way to track potential terrorist movements was ruined by all of this bs. Imagine how much good information could have been had if a terrorist was arrested and his cell phone record scanned to find out where other terrorists are meeting. But no, you people have to tell them to delete the file. Thanks!
I hate to think that a decent way to track potential terrorist movements was ruined by all of this bs. Imagine how much good information could have been had if a terrorist was arrested and his cell phone record scanned to find out where other terrorists are meeting. But no, you people have to tell them to delete the file. Thanks!
ChickenSwartz
Aug 5, 08:40 PM
There will be no Xserve Pro until there is an Xserve Non-Pro. Many people would love to see an xserve mini (http://www.roughlydrafted.com/RD/Home/3FE506E2-FD6D-4FC6-BC9C-055F27279DF4.html), but at present there is no need to change the name.
I think iSteve said, when he introduced the MacBook Pro, that they weren't calling it the PowerBook becasue they wanted "mac" in the title (and obviously to take out Power). A new name with a new chip?
I think iSteve said, when he introduced the MacBook Pro, that they weren't calling it the PowerBook becasue they wanted "mac" in the title (and obviously to take out Power). A new name with a new chip?
Blue Velvet
Apr 27, 03:19 PM
I tried, I discovered layers.
Fact: There are "layers" if you can even call them that.
Another Fact: They mean nothing.
They're not layers in any common use of the word in design. However, for want of a better word, they're elements. Those looking for them need to view the file in outline mode in Illustrator (Apple Y)
Of course not, they will find something else to argue about.
True... and I'll leave that for others. It was a mistake of mine to look at MR today and be sucked into the stupidity. Now I really must take leave of all of you...
Fact: There are "layers" if you can even call them that.
Another Fact: They mean nothing.
They're not layers in any common use of the word in design. However, for want of a better word, they're elements. Those looking for them need to view the file in outline mode in Illustrator (Apple Y)
Of course not, they will find something else to argue about.
True... and I'll leave that for others. It was a mistake of mine to look at MR today and be sucked into the stupidity. Now I really must take leave of all of you...
Dr.Gargoyle
Aug 11, 03:42 PM
A good chunk of the remaining 19% is CDMA.
Ever heard of DoCoMo?
Ever heard of DoCoMo?
iJawn108
Aug 26, 04:47 PM
I hope they put them into the macbooks soon or they will loose a customer untill santarosa/leopard/iLife '07 are all out.
blackpond
Apr 11, 04:37 PM
This is bunk. Apple will not miss Christmas. Period, end of discussion.
If the 5 launches a short while before Christmas, the supply constraints would be 10x worse than they are for the iPad right now.
The only thing this rumor proves is that bloggers, speculators, and analysts are getting irritated with the lack of solid info compared to this time last year.
Apple can create Christmas any day of the year.
If the 5 launches a short while before Christmas, the supply constraints would be 10x worse than they are for the iPad right now.
The only thing this rumor proves is that bloggers, speculators, and analysts are getting irritated with the lack of solid info compared to this time last year.
Apple can create Christmas any day of the year.
Silentwave
Jul 14, 05:47 PM
Mac Pro $1999
2x Woodcrest 2.0Ghz
1GB DDR667
That price point for a quad would not be easy. A dual processor Xeon 2GHz woodcrest Dell workstationwith 1GB FB-DIMM 533 running Linux (cheaper than the windoze version) with a 750W power supply is nearly $2900. And even though I did my best to equalize some of the things to be more like the features of the powermac (ports, vid cards etc.), it still has the potential to be much more expensive.
2x Woodcrest 2.0Ghz
1GB DDR667
That price point for a quad would not be easy. A dual processor Xeon 2GHz woodcrest Dell workstationwith 1GB FB-DIMM 533 running Linux (cheaper than the windoze version) with a 750W power supply is nearly $2900. And even though I did my best to equalize some of the things to be more like the features of the powermac (ports, vid cards etc.), it still has the potential to be much more expensive.
chatin
Aug 16, 11:58 PM
This poor cache design will kill off the G5's fast in rendering intensive workspaces.
The G5 has only 1MB of cache and it's per core not per cpu. If one core needs to cache 3.5MB of data it's possible on the Mac Pro becauce the CPU cache is fully unified.
I just ran Cinebench 9.5 on my Mac Pro and got 4 Cpu's Showing and a healthy 3.5 Ratio. (That means the CPU's are working together very well, thanks to the Intel Smart Cache.)
:) :p
The G5 has only 1MB of cache and it's per core not per cpu. If one core needs to cache 3.5MB of data it's possible on the Mac Pro becauce the CPU cache is fully unified.
I just ran Cinebench 9.5 on my Mac Pro and got 4 Cpu's Showing and a healthy 3.5 Ratio. (That means the CPU's are working together very well, thanks to the Intel Smart Cache.)
:) :p
john123
Sep 19, 09:33 AM
Addressing larger RAM partitions is not the #1 advantage for me. I will not be putting >4GB of memory into my laptop. And I suspect it is not the #1 advantage for most of the people posting in this thread. If you don't like the subject matter of this thread, then don't read it. Simple as that.
You're so wrong. Most people posting in this thread don't have a clue what 64 bit computing really means. They just think they have to have it because it's the newest thing.
You're so wrong. Most people posting in this thread don't have a clue what 64 bit computing really means. They just think they have to have it because it's the newest thing.
mirko.meschini
Apr 7, 02:47 AM
nVidia 320M si about 20W, so they can use 17W processors on 11,6" and 25W processors on 13", with an increased battery life on both models.
puggles
Jun 14, 07:42 PM
ok definitely not going to radio shack... they changed the time from 7AM to 1PM and are now giving out pins which will put your name on a list and they will call you as they are received to the store.... definitely not guaranteed! They also seemed really desperate for my business. Im guessing they also made the 1PM time so you will miss other pre orders and be stuck with them....unless you can pre order with apple and radio shack and cancel the apple one if radio shack does work out?
daneoni
Aug 25, 07:15 PM
well im certainly annoyed with Apple's support right now. 3 times my Macbook has been in and now they tell me they cant FIX the problem (the only way I can get my macbook to boot up is to zap the PRAM every time). If I had known it was gonna be this much trouble I would have stuck with my pb or bought a Vaio... :mad:
You should demand a replacement or refund
You should demand a replacement or refund
coolbreeze
Apr 7, 11:35 PM
You might want to look at Best Buy's pricing again.
All iPads, iPods and Macs are sold $.99 (at minimum) above Apple.
Time Capsule 1TB $334.99 at Best Buy, $299.00 at Apple
2TB $499.99, $499.00 at Apple
Airport Extreme - $189.99 at Best Buy $179.00 at Apple
Express, $109.99 at Best Buy, $99.00 at Apple
The small accessories are just as bad. And Apple isn't the only brand they mark over MSRP too. I wouldn't be surprised is Bose products were too.
This.
I went to buy a Time Capsule 1TB from these goons one day and noticed the pricing. I pulled up Apple.com's pricing of the TC and asked the "mac specialist" WHY they are charging a $34.99 premium over Apple themselves. He instantly said "no problem, we'll price match." I told him I'd buy it now for instant gratification, and then order from Amazon for $285 w/no tax and free Prime shipping.
Then I'd return the overpriced "pricematched" one back to best buy. He said I can't do that.
I did it 48 hrs later.
I hate that place. If they just had the MSRP Apple price on the shelf without me having to catch them trying to make an extra few bucks, I would have bought it and walked out happy.
That stunt pissed me off and I hope they had to resell it as an open box.
I hate Best Buy.
All iPads, iPods and Macs are sold $.99 (at minimum) above Apple.
Time Capsule 1TB $334.99 at Best Buy, $299.00 at Apple
2TB $499.99, $499.00 at Apple
Airport Extreme - $189.99 at Best Buy $179.00 at Apple
Express, $109.99 at Best Buy, $99.00 at Apple
The small accessories are just as bad. And Apple isn't the only brand they mark over MSRP too. I wouldn't be surprised is Bose products were too.
This.
I went to buy a Time Capsule 1TB from these goons one day and noticed the pricing. I pulled up Apple.com's pricing of the TC and asked the "mac specialist" WHY they are charging a $34.99 premium over Apple themselves. He instantly said "no problem, we'll price match." I told him I'd buy it now for instant gratification, and then order from Amazon for $285 w/no tax and free Prime shipping.
Then I'd return the overpriced "pricematched" one back to best buy. He said I can't do that.
I did it 48 hrs later.
I hate that place. If they just had the MSRP Apple price on the shelf without me having to catch them trying to make an extra few bucks, I would have bought it and walked out happy.
That stunt pissed me off and I hope they had to resell it as an open box.
I hate Best Buy.
aricher
Sep 13, 12:44 PM
I think we can all read at normal size. Besides, how do you know the IT dude typed that vs. the poster just typing what he said?
I did a direct copy-paste from my IT guy's email. What a knucklehead - him not you.
I did a direct copy-paste from my IT guy's email. What a knucklehead - him not you.
zero2dash
Sep 13, 09:10 AM
Sheesh...just when I'm already high up enough on Apple for innovating, they throw even more leaps and bounds in there to put themselves even further ahead. I can't wait 'til my broke @$$ can finally get the money to buy a Mac and chuck all my Windows machines out the door.
I'm sure we'll see similar efforts from other PC manufacturers eventually, but let's see the software use those extra cores in Windows land. Ain't gonna happen...not on the level of what Apple's doing at least.
I'm sure we'll see similar efforts from other PC manufacturers eventually, but let's see the software use those extra cores in Windows land. Ain't gonna happen...not on the level of what Apple's doing at least.
Hellhammer
Nov 27, 02:21 AM
Somehow I feel this game is too short and easy. I've had it for 3 days and I'm already level 18 and all races are way too easy to win. When I look at it, there aren't that many races in the game. IMO too many of those "you need this specific car to compete" races and then there is on race. Spent 400k on a Lambo to get into one race lol.
Maybe I waited too much but unless the Extreme Series is going to offer some more challenge, this will feel a bit lame. Sure there is online but still.
Maybe I waited too much but unless the Extreme Series is going to offer some more challenge, this will feel a bit lame. Sure there is online but still.
BlizzardBomb
Aug 27, 04:27 AM
See Apple???
Yet another potential customer for iMac Ultra. We Want C2DE + X1900 and a 23" screen!
It has been demonstrated an iMac can take large amounts of heat. I should expect (With almost certainty) that iMac will get at least 2.4 Conroe, which should be quite a significant increase on its own, and possibly higher. 2.4 on the low end 17" model, 2.66 in 20" and the option of 2.93 or 3.2 in iMac Ultra! (Then Apple can gift me with one for coming up with such a great idea)
X1800's for the 17 and 20 inches, and X1900 for the 23".
Sounds good to me.
Extra space due to 23" could be used for the cooling of the twin fires of CPU and GPU.
Yup, heat is no problem. :) Cost on the other hand is. Going from a 2.4 GHz Conroe from a 1.83 GHz Yonah on the low-end is roughly a 30% increase in cost JUST for the CPU. As for your "iMac Ultra"...
$1000 - 2.93 GHz Conroe
$800 - 23" Display
$300 - X1900
$400 - Hard Drive, Optical Drive, RAM etc.
+ Build costs, marketing costs, logic board cost, casing costs etc.
+ Apple's profit margin
And you are easily looking at a $3000 machine.
I want to see:
![]()
Yet another potential customer for iMac Ultra. We Want C2DE + X1900 and a 23" screen!
It has been demonstrated an iMac can take large amounts of heat. I should expect (With almost certainty) that iMac will get at least 2.4 Conroe, which should be quite a significant increase on its own, and possibly higher. 2.4 on the low end 17" model, 2.66 in 20" and the option of 2.93 or 3.2 in iMac Ultra! (Then Apple can gift me with one for coming up with such a great idea)
X1800's for the 17 and 20 inches, and X1900 for the 23".
Sounds good to me.
Extra space due to 23" could be used for the cooling of the twin fires of CPU and GPU.
Yup, heat is no problem. :) Cost on the other hand is. Going from a 2.4 GHz Conroe from a 1.83 GHz Yonah on the low-end is roughly a 30% increase in cost JUST for the CPU. As for your "iMac Ultra"...
$1000 - 2.93 GHz Conroe
$800 - 23" Display
$300 - X1900
$400 - Hard Drive, Optical Drive, RAM etc.
+ Build costs, marketing costs, logic board cost, casing costs etc.
+ Apple's profit margin
And you are easily looking at a $3000 machine.
I want to see:
coder12
Apr 5, 07:05 PM
YES!!! (http://www.youtube.com/watch?v=eyqUj3PGHv4)
Adamb18c5
Jun 9, 09:17 PM
Bibbz: I'm in the dfw area which radio shack do you work at? Would like to go through you for my next iPhone since know what's going on. I will be trading in my current 3gs.
